Refund policy

Return & Refund Policy

At VIBSY, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read our Return & Refund Policy below before requesting a return or refund.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request is made within [X DAYS] of receiving your order.

  • The item is unused, unwashed, unworn, and in its original condition.

  • All original tags, labels, and packaging are intact.

  • You provide proof of purchase (order confirmation or invoice).

VIBSY reserves the right to reject returns that do not meet these conditions.

Return Timeframe

You may request a return within [X DAYS] from the date your order is delivered.

Return requests submitted after this period may not be accepted.

How to Request a Return

To initiate a return:

  1. Email us at [EMAIL ADDRESS] with your order number and the reason for your return.

  2. Our support team will review your request and provide return instructions.

  3. Securely pack the item and ship it to the return address provided.

Please do not return any products without prior approval from our support team.

Refund Process

Once we receive your returned item, it will be inspected to ensure it meets our return eligibility requirements.

If your return is approved:

  • Your refund will be processed to your original payment method within [REFUND PROCESSING TIME].

  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

You will receive an email confirmation once your refund has been initiated.

Exchanges

If you wish to exchange an item for a different size or color, please contact us at [EMAIL ADDRESS].

Exchanges are subject to product availability.

If the requested item is unavailable, we may offer:

  • A refund

  • Store credit (if applicable)

  • An alternative product of equal value

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within [X DAYS] of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

After verification, we'll arrange a replacement, exchange, or refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Products marked as Final Sale or Non-Returnable

  • Gift cards

  • Customized or personalized products

  • Items that have been worn, washed, altered, or damaged after delivery

  • Products returned without original tags or packaging

Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, VIBSY will cover the return shipping cost.

  • For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for the return shipping charges unless otherwise stated.

Original shipping charges (if any) are non-refundable unless the return is due to our error.

Late or Missing Refunds

If you haven't received your refund after [REFUND PROCESSING TIME], please:

  1. Check your bank account or payment method.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If you still haven't received your refund, contact us at [EMAIL ADDRESS].

Contact Us

If you have any questions about returns, refunds, or exchanges, we're happy to help.

Email: [EMAIL ADDRESS]

Business Hours: [BUSINESS HOURS]

Thank you for shopping with VIBSY. We appreciate your trust and are committed to making your shopping experience as smooth and enjoyable as possible.